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Essential Tips for First-Time Home Buyers in the UK
Buying a home is an exciting milestone in anyone’s life, especially for first-time buyers. However, navigating the complex world of property purchases can be overwhelming. To ensure a smooth and successful home-buying journey, it’s crucial for first-time buyers in the UK to be well-informed and prepared. In this article, we’ll provide you with some valuable tips that will help you navigate the process of purchasing your first home.
Set a Realistic Budget
Before you embark on your home-buying journey, it’s essential to establish a realistic budget. Consider your current financial situation, including your income, savings, and expenses. Factor in additional costs such as stamp duty, legal fees, surveys, and moving expenses. By setting a budget, you’ll have a clear understanding of how much you can afford to spend on your new home and avoid financial stress in the future.
Save for a Deposit
Saving for a deposit is one of the most crucial steps in purchasing a property. In the UK, most lenders typically require a deposit of at least 5-20% of the property’s value. The larger the deposit you can afford, the better your chances of securing a mortgage with a favourable interest rate. Start saving early and consider setting up a dedicated savings account to help you reach your deposit goal.
Understand Mortgages and Seek Professional Advice
Educate yourself about the different types of mortgages available and the associated costs. Research interest rates, mortgage terms, and repayment options. Consulting with a mortgage advisor or broker can provide invaluable guidance, helping you find the best mortgage deal tailored to your needs. They can also assist you with the mortgage application process, making it smoother and less stressful.
Research the Market and Location
Thoroughly research the property market in the areas you are interested in. Consider factors such as proximity to essential amenities, transportation links, local schools, and crime rates. Look at recent sale prices of similar properties to gauge a fair market value. By understanding the market and location, you can make an informed decision and find a property that suits your lifestyle and long-term goals.
Engage a Professional Conveyancer
Conveyancing is the legal process of transferring property ownership. Hiring a professional conveyancer or solicitor such as LPL is essential to ensure a smooth and legally compliant transaction. They will handle tasks such as property searches, title checks, and contract reviews. Engaging an experienced conveyancing firm will provide peace of mind and help you navigate the complex legal aspects of buying a property.
Get a Comprehensive Survey
Obtaining a thorough survey of the property is crucial to identify any hidden issues or structural problems before completing the purchase. A survey can save you from costly surprises down the line. Consider different types of surveys, such as the Homebuyer’s Report or Building Survey, depending on the age and condition of the property. It’s an investment that can potentially save you from significant expenses in the future.
Be Prepared for Additional Costs
Besides the purchase price, there are various additional costs associated with buying a property. These may include stamp duty, legal fees, surveys, valuation costs, removal expenses, and ongoing maintenance and repair expenses. Make sure to budget for these additional costs to avoid any financial surprises.
Start your property search
Buying your first home in the UK is an exciting and significant milestone. By following these essential tips, you’ll be better prepared to navigate the property market and ensure a successful and rewarding home-buying experience. Remember to set a realistic budget, save for a deposit, seek professional advice, thoroughly research the market and location, engage a conveyancing professional, get a comprehensive survey, and prepare for additional costs. With careful planning and the right support, you’ll be well on your way.
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What our customers tell us
Andy & Louise Stoneman
20:27 28 Nov 22
LPL dealt efficiently with our purchase and were proactive dealing with a tight timescale to complete. We dealt with... Aled for conveyancing and he was always quick to answer the phone with a direct line to his desk. This was reassuring when we had questions or needed a progress update. The only niggle I had with the process was the online portal which was difficult to navigate. Also the emails we received each time contained so many image attachments and a large text attachment that it became difficult to identify the actual message in amongst it all. For this reason I have deducted what would have been a 5 star rating. Great service and would recommend to handle your house purchase.read more
Georgia Taurino
20:59 22 Nov 22
Amazing service from LPL, fast responses, no query too much hassle for them! Charleigh was my dedicated solicitor for... the purchase of my first home and I can’t thank her enough for her efforts in making it all such a smooth easy process. All my queries were answered super quickly and everything was dealt with in a professional manner. I particularly liked their online tracker which showed what stage of the purchase I was at and what was outstanding, super easy to use and upload documents etc! I would highly recommend.read more
christine bonett
15:55 17 Nov 22
LPL have been great and our solicitor Michelle Davies has provided excellent service from start to finish! She has been... great at replying to queries throughout the process and guiding us along the way, as first time buyers we had a lot of questions to ask! We purchased a no-chain property which should have been a quick sale however, we had a few delays along the way due to the seller's solicitor. Michelle ensured to chase frequently and resolved the issue for us. Thanks to her, we are now finally collecting our keys to our first home tomorrow! We simply cannot thank her enough and would highly recommend her and LPL!read more
Ian Diaper
09:28 07 Nov 22
My family have used LPL several times for the sale or purchase of 3 or 4 properties. On each occasion we had good... service and been happy to use them again. I have recently used them to sell an empty one bedroom flat to a first time buyer. They were awful. No communication, no urgency, no escalation to complaints raised to client services. The buyers 6 month mortgage offer eventually expired and was unable to continue and predictably withdrew form the purchase. I subsequently wrote to LPL expressing my frustration and they didn't even respond to that. If I could have given them zero stars I would have. Awful.I note that LPL have responded to my review almost immediately the following morning. They never responded as quickly when I needed to speak to them when I was trying to sell my flat. Their reply does not remotely reflect my experience at all.read more
Sami Majzoub
14:54 30 Aug 22
I sold my house in Feb and placed an offer on another house which fell through due to my previous solicitors delays.... Then I found LPL ! and with them I found Ms Charleigh FieldingSince day one LPL and Ms Fielding have been on top of all aspects of my new house purchase and kept me updated on daily basis with all progress madeMs. Fielding in particular is a great professional with clear and good communication skills. She always attended to any query with urgency and I always got my answers within minutes usually from me placing the queryA massive thank you to Ms Fielding for her professionalism and support through out the process all the way to completionand an equal thank you to LPL for hiring such great professionals such as Ms FieldingI will surely recommend you to all my friends and network and will surely use you again should I need toread more
Grace Gallacher
18:58 02 Aug 22
Clare Miller has been absolutely fantastic. We had two properties fall through however we were able to rely on Clare... throughout - she even went the extra mile in reviewing a structural survey report we received and instructing a new case file with the New Business Team for Property 2. Extremely friendly and reliable. Very well organised, keeping the notes on the case file up to date and always very transparent regarding next steps and/or any blockers. Unfortunately we never got to complete a case file with Clare, our final property has been assigned to a New Build Specialist, however we wanted to leave a review as she has been absolutely fantastic and we would definitely recommend!! Hopefully our paths meet again in the future (or maybe not! 🙂 ) Thank you!read more
S Patel
15:37 18 Jul 22
i recently competed my 1st buy to let mortgage with LPL solicitors, Dane Hughes. i received fantastic customer service,... Dane kept me informed and guided me every step of ths journey. He explained what was needed to be done and the next steps if I had any queries. He was always available on the phone or email to help me. Great customer service by Dane, sometimes there was a delay but that was understandable in given situation.. Thank you Dane.read more
joow nora
22:27 14 Jun 22
My experience with the purchase of the property with this company is unprecedented. As a buyer of my first home I was... very nervous and worried all the time. My solicitor Tea went above and beyond to answer my every question(and believe me how many I had as a first time buyer) , to raise every query that's possible. She was there every step of the way to guide me through and made sure I understood every part of the process. If she was having a day off she made sure that her colleagues will pick up her emails and calls. The manner that the case was dealt with was very professional and competent. I highly recommend this company for anyone who wants a professional and speedy process and to be able to contact their solicitor at any time. I always thought that the success of the purchase of the property highly lies how much heart and endeavour your solicitor puts in. Thank you very much again Tea Shonia from LPL solicitors for helping me buy my first ever home, I wouldn't have imagined or wanted another person for the job, you are brilliant! Kind Regards, V. B.read more
Sophie Taylor
00:40 18 May 22
This is a review I’ve held off writing for over 2 years now in the hopes our Read Roper & Read solicitors would resolve... the issues we’ve encountered with them, but so far all we have been met with is a lack of communication or help. While this doesn’t apply to the LPL division, this is the only business listing I couldfind for them and is at the same address where our solicitors is are based. Two people who work here were appointed to take care of my grandmother’s trust fund and while a portion has been paid out the rest has been held with what seems to be unjust reasoning. For the last two years they have held meetings and promised a payout on several different occasions and most of us has received nothing. The most recent promise they made was that we would receive it just after Christmas 2021, but an issue with the bank changing their requirements to withdraw funds has been their excuse for 5 months now. Me and other family members have sent emails that receive no answer - I received 1 reply over a year ago to let me know they were holding a meeting that had no resolution. We try to ring them and they don’t answer the phone. I found myself in a foreign country with a broken down car, -20 weather and a lack of means to pay for it and ended up having to be loaned money as I tried to contact them and received no answer. They told one of my family members, a grown woman who can make her own financial decisions and with access to the NHS, that they would give her considerably less money than she was entitled to and put some aside in case she needed to have surgery in her old age which is based only on speculation. They suggested allocating thousands of pounds just to a holiday fund for another family member who needs considerable support while at home - while a nice gesture does not help her with her care needs which is the more important concern. Another family member ended up hiring her own solicitor who rang them everyday to get any movement, while several others family members have thought about hiring their own too. We have asked to see how the trust is being distributed, a legal entitlement, and received nothing back. The sole purpose of my grandmother’s trust is to support her family equally and they have consistently failed to respect or enact her wishes outlined in her letter. Their actions and communication has caused a lot of arguments and misunderstandings between our family. I wouldn’t recommend these solicitors to anyone, as at this stage it seems intentional - the longer they withhold the money the more they can take out of it to cover their ‘administration’ costs. I hope this review is helpful to anyone considering this company, as we have unfortunately had a horrible time with them.read more
Joel Guest
12:48 06 May 22
Buying out first house and not fully understanding the process behind buying a house was a scary prospect. Straight... away our solicitor Nicolas clearly explained each step of the process... The way LPL mapped out the process on their website meant we always knew which stage of the process we were at. We were also very happy with the price and there were no hidden costs involved. Very happy with Nicolas and LPL as a company. Have since recommended to friends!read more
Luke Underhill
08:19 01 May 22
We recently competed our mortgage with LPL solicitors recommend to me by a friend. I would highly recommend using them... too. We received fantastic customer service from Sully, who kept us informed every step of the way. We were notified of our mortgage process regularly and nothing was ever too much for Sully. He explained what was needed to be done and the next steps if we had any queries. He was always available on the phone or email to help us. Superb customer service by Sully and will definitely use again. One very happy customer.read more
Thomas Wagner
06:20 07 Apr 22
We worked with Alice from LPL, and soon after the searches were completed we had to face a very tight timeline to meet... our mortgage offer deadline (it was a week away). She gave us an amazing support to make sure everything was done as quickly as possible so we could exchange contracts and complete the house purchase before the deadline. We definitely recommend LPL!read more
Dominic Durdle
13:25 28 Mar 22
An excellent experience. Bradley was fantastic and asked some excellent enquiry questions, and challenged the seller's... lawyer when they were incorrect. We would recommend and use again.The only improvement area, is as a first time buyer it was a steep learning curve, so it would have been useful to have had a better understanding of where we approximately were in the larger timeline. As a few times I thought we were closer to completion than we actually were.All in all, thank you Bradley and we would use again!read more
Morteza Neshat
22:44 18 Mar 22
I decided to instruct LPL given their amazing ratings on review websites but was still a little sceptical given their... fees were much cheaper than most. I'm so pleased I decided to go with them after being appointed Michael Collins. The conveyancing was handled so efficiently and professionally by him! Once he became involved it only took about 4 or 5 weeks to purchase my property. Very happy indeed.read more
King Barcelona
10:33 17 Mar 22
Simona was the person who was assisting…Simona was the person who was assisting me with everything and all that I can... say about her is that she was so kind,supportive,caring,loving,polite,patient etc. She made life so easy for me. They tell every information u need to know and every step they take. Thank you for your good service. I recommend them to you if you want simply and easy life like I had.read more
So Ift
15:58 24 Feb 22
Recommended LPL for our first home purchase by our estate agent. George was our conveyancer. Simply put, I have nothing... but praise for the excellent service he gave us.Naturally as first time buyers we had a lot of questions and worries with what can be a complex process of completing on a house. George alleviated any anxiety with his knowledge and experience. He was honest and trustworthy throughout, easy to communicate with and kept us informed throughout the whole process.I have no hesitation in recommending his ( and LPL) services to anyone who’s looking for well priced, professional and efficient conveyancing.read more
Mehdi Eram
21:34 22 Feb 22
I just wanted to thanks and appreciation LPL, Specially to Dane Hughes who is very talented and professional, he is... really a high valuable asset to LPL, Your level of communication and immediate email response has been amazing . It made me feel comfortable and at ease to work with you. Everything has gone so smoothly and for that I thank you. I would certainly recommend LPL to others. Cheersread more
Ley Heels
13:27 16 Feb 22
I used LPL for the sale of my property and purchase of a new property. Danielle Baxter and Michael Collins were... working on my behalf. From the beginning of the sale , right through to exchange and completion, Danielle & Michael were always on hand to give support and guidance. It was so reassuring to know that they were always on the end of the telephone to speak to me. I would highly recommend LPL, but especially Danielle & Michael. Thank you for helping me through a very stressful process.read more
George Saunders
11:40 11 Feb 22
The experience with LPL has been great on our property purchase. Kayleigh who looked after our case has been really... helpful and supportive throughout the journey.Whenever we have called anyone we spoke to was so polite and helpful.Only feedback: when things went very slow as we were waiting for a report from a 3rd party the communication did go dead and we would have appreciated an update (even if there was no movement!). But, other than that we really appreciate the efficiency and service LPL gave us.read more
Katie Hickey
14:05 03 Feb 22
Overall our experience with LPL was great and very efficiently run. Our point of contact was always very quick and... responsive to emails which was really appreciated. Out only criticism is that as first time buyers we often felt confused or in the dark as to what stage of the process we were at and often thought we were further along than we thought. This could have been avoided if things were perhaps ‘dumbed down’ a little and maybe less assumption that we knew what to do a lot of the time. But overall I’d recommend for how quick they were!read more
Roo Mia
11:05 01 Feb 22
My first time buying a property and Alice has been working on my contract.She has been amazing! She has always kept me... up to date with everything and was always a pleasure to talk to. She kept my mind at ease during a difficult process and managed to get it over the line before the difficult seller pulled out. I cannot recommend this firm enough. Thank you so much to everyone there and especially to Alice.read more
Lizzy O'Brien
10:31 31 Jan 22
Amazing service from start to finish, everything was dealt with straight away and we completed on our purchase in just... over a month. The communication was great, Dane Hughes kept us well informed throughout the process, we can’t thank him enough. Highly recommend!read more
Rose St Louis
03:59 31 Jan 22
I was extremely impressed with the service received from LPL. Both Amy and Susan were outstanding; they answered all of... my questions, efficiently provided me with information, turned work round quickly and engaged with me in thoughtful and considered way.We managed to complete a remortgage and a new purchase in 8 weeks including the Christmas and New Year period.I would thoroughly recommend both of these individuals and indeed the firm!read more
Joe Stevens
11:58 28 Jan 22
My mortgage broker suggested LPL, who quoted me a great price for the work they undertook. The price was considerably... lower than others I received, which originally made me slightly nervous that the service would be poor, but I trusted my mortgage broker and it was a great decision. We dealt with George Bokuchava, who was extremely helpful and responsive. He always answered my questions quickly and thoroughly (there were a lot as my partner and I are first time buyers). George gave great advice and we’re really grateful for all of his help.read more
Zuzka Zapachova
22:18 26 Jan 22
LPL gave me very good solicitor services during my property purchasing. Their management is very professional and... effectively. They kept updating me on every activities they were preparing or done in every few days via emails or my dedicated account. Thanks to their quick service I could get the Stamp Duty discount before the deadline. One thing they can do better to improve their service is the phone contact should be more easier for customer to reach the solicitor. I called them twice but only the secretary answered and unable to take to the solicitor directly.read more
Lauren Frame
17:15 24 Jan 22
LPL we’re the best conveyancing solicitors I’ve dealt with. Always quick at responding to any emails and answering the... phone unlike most I’ve dealt with in the past. I’ve never been stuck on hold for too long and if my conveyancer wasn’t available I got put through to someone who knew what they were talking about. Special mention to Charlotte who kept me updated and kept things simple throughout.read more
Chris Roach
19:45 20 Jan 22
The case proceeded smoothly and efficiently from start to finish and I was kept up to date at all stages. I would like... to thank Paul Juenot and his colleagues for their excellent hard work. I am happy to recommend them to friends and family should the need for conveyance arise. 10/10!!read more
Craig Mills
23:49 10 Jan 22
We recently used LPL for our first house as a recommendation. The service provided was fantastic, from start to finish... the company kept in touch with ourselves and let us know every step we needed to complete.Our solicitor assigned to our case was Sullyman again very professional and helpful with the process of this purchase. Kept us in the loop and when ever we had a request he would be back with us within the day.To assist with the case the app that used we found very helpful, with constant updates and a full view of the case processing. The way the app is set allows yourself to see Mile stones again was very helpful.LPL are a great company to use and would definitely use them again, a big thanks to Sullyman for helping this whole experience be stress free and for the quick turn around of 3 months from start to finish.Thanks for the great serviceCraig & Meganread more
Darren Hunte
07:47 08 Dec 21
Veronica Miskell was a credit to the company and kept me regularly updated throughout the proceedings of what was... required. I was truly impressed with her professionalism and also the speed of response. I have no hesitation in recommending the company but I would ask for Veronica by name because of the exemplary service she provided.read more
Ahmed Rizwan Khan
12:26 17 Nov 21
A few wise people told me that moving house is a right ordeal and i was most certainly not looking forward to the... experience. I must admit they weren't wrong. The time came to choose my conveyancing solicitors and i asked around. Got a few recommendations but i ended up looking online and trusting reviews. In comes LPL and everyone told me that since they're not London based (I am), i will have difficulties reaching them or getting any answers. I took a gamble based on reviews and i can confidently say that dealing with LPL especially Michael Collins who was assigned to me was the best thing that could have happened to me during this process. He was super polite, answered all my questions promptly, always reachable and the best thing is that he's a real gentleman. Not once he made me feel like i was a client and in the short time span we spent, i felt like i was talking to a friend. The process that i was warned about being super stressful, in must admit Michael Collins ensured at least the conveyancing aspect was stress and hassle free. One of the best experiences i've had and i have no problem recommending and using LPL in the future.read more
David Sutton
19:53 12 Nov 21
Initially Olivia Jones was appointed to act on our behalf for purchasing our property and Sharia Murphy our case... handler. After a slow start with one or two misunderstandings we were told that Michael Collins would be taking over as solicitor and handling our case. We need not have worried because as soon as Michael took over he was absolutely brilliant. Very professional, reassuring and would always e-mail you back almost immediately! Any questions would be answered and we felt that we could trust him implicitly to handle things well. My wife is a very hands on, organised person and she communicated with Michael regularly. She said that Michael was lovely, and reassuring when she spoke to him on the phone. We could not have asked for anyone better. He is a credit to LPL. We are due to complete on time with all the paperwork in order. We are so happy that Michael is also dealing with the sale of our house and even if problems arise, we feel sure we are in safe hands. Thank you Michael!!read more
qiongzhi hu
21:15 07 Nov 21
LPL was incredibly helpful through out the whole transaction and made sure the transaction eventually went through.... They have an established process and portal to organised the documents and steps. The communication is generally good and we get prompt response from our solicitor, which was critical given the time pressure we were facing. The solicitor we worked with is very experienced and helpful. Will recommend them!read more
Michael Williams
20:20 26 Oct 21
First time buyers - we appointed LPL solicitors in Manchester as they are on our lenders (Lloyds) approved panel.The... service you receive from LPL is excellent value for money!Our solicitor Alice was very communicative and always replied to emails politely and promptly. LPL relived us from additional stress by completing sooner than we expected allowing to concentrate on moving house.read more
Ionut Istrati
16:10 14 Oct 21
Tea Shonia was brilliant dealing with my house purchase. Keeping me informed at all times. Stepping in and putting... pressure on the solicitors that were dealing with my flat sale and going the extra mile by sending emails to my buyers solicitors just to put some more pressure. She is one of a kind and I can't thank her enough.read more
Susie Howells
10:54 14 Oct 21
Excellent Service from Gabriella. Really attentive and response time was super quick (several times I’d email in the... evening and receive a response before 9am)!! She advised me on all aspects, and my purchase wasn’t completely straight forward (probate a subject to a freehold rentcharge). Their fees are transparent if you look at their T&Cs first, and no hidden charges.Would thoroughly recommend and my purchase went through in less than 2 months!!read more
Beautiful Dogs Ltd (Evesham)
12:13 29 Sep 21
LPL (especially Tea) have been superb solicitor's throughout our selling and purchase cases. Their services are very... professional and effectively, keeping me updated on every activity they were preparing or completed regularly via emails. Thanks to their fast service we managed to get the Stamp Duty discount before the deadline. Highly Recommend!! Thank You.read more
Bruce Nguyen
09:02 27 Sep 21
LPL gave me very good solicitor services during my property purchasing. Their management is very professional and... effectively. They kept updating me on every activities they were preparing or done in every few days via emails or my dedicated account. Thanks to their quick service I could get the Stamp Duty discount before the deadline. One thing they can do better to improve their service is the phone contact should be more easier for customer to reach the solicitor. I called them twice but only the secretary answered and unable to take to the solicitor directly.read more
farah khalid pritchard
08:42 27 Sep 21
Absolutely amazing service from start to finish. Always available when questions needed answering and kept updated... about progress through the app which is a game changer. Fiaz went out of his way to make this a smooth stress free process. Highly recommend!read more
Jamie lee Sanderson
20:30 22 Sep 21
We used LPL for our remortgage abs but out help to buy! I couldn’t recommend them enough they were very efficient and... their communication with us was amazing, they kept us up to date from start to finish and had a great website that allowed you to monitor the progress. Would definitely use againread more
Earl Sandiford
21:38 20 Aug 21
Great solicitors. Used them for both selling and buying. Their online portal makes it easy to keep track of which stage... you are at and even though they are busy you can get to speak with them if you need to.read more
Maria Moore
15:46 17 Aug 21
I am so great full for every thing Danielle Gallagher has done for us! She made the whole process less stressful! Very... reliable and professional! Would highly recommend!!!read more
G Money
10:35 06 Aug 21
Absolutely fantastic conveyancing service from LPL. The vast majority of contact was via email, which suits me and my... case handler always responded quickly and with answers to all questions I had asked.Everything from LPL's side was excellent.Whenever I come to sell this property, I'll seek out LPL to handle to my sale and further purchase.Really great experience.Grahamread more
Anupam Basumatary
09:36 16 Jul 21
It took almost 6 months to complete the contract and my solicitors kept me updated via emails and online progress of... the process in a diagram. No hassles and very professional. This was through the pandemic. Despite the long wait, due to a long chain, it was smooth. Highly regarded and a big thanks.read more
Jason Jackson
18:15 13 Jul 21
A slow start with LPL, when dealing with the first details gathering stage.However, Dane Hughes was absolutely... brilliant in responding and updating me with progress on the sale.He also provided additional advice on unexpected survey challenges, which was greatly appreciated.Would definitely recommendJason Jacksonread more
Stefan Doering
12:33 10 Jul 21
Overall we had a great experience with LPL solicitors and would definitely use them again and recommend them. They got... our conveyancing done in good time and very efficiently. Overall it took just over 2 months from instruction to completion, which was very good going in probably one of the busiest conveyancing times ever. Our case handler, Amy, was excellent - always very responsive, reassuring and helpful. The online portal is good for an overview of all the key steps to be done. Pricing was very competitive. Thank you LPL.read more
Froso P
09:45 06 Jun 21
We had a rough start with these solicitors - no responsiveness at all from the case handler, a lack of clarity which... led to an error with the searches, and some delays. HOWEVER, once our case handler was switched, things were much better: communication was clearer and more frequent, we were aware of what was happening in the process all the way through, and we got the help and support we needed to complete on a fantastic house. The online portal was also okay to use. All in all, would recommend - just make sure you get everything in writing from the start!read more
Hannah Clark
14:17 01 Jun 21
I have just (in the last few minutes) received notification of Exchange of Contracts from LPL and the entire process... has taken two-and-a-half months. I cannot recommend them highly enough.However here are a couple of things to bear in mind:1) You get what you pay for. LPL are not the cheapest out there, but they are really very good.2) LPL operate in a very modern way, using Hoowla software as their main source of charting progress, and I found that I was far more likely to get a quick and clear response if I emailed rather than if I phoned. This was perfect for me, but just something to be aware of.read more
Daniele Liguori
14:03 20 May 21
Claire Miller was the conveyancer who dealt with the sale of my late mother’s property. She was professional from start... to finish and very engaging. She was very thorough and managed to make the whole process painless and quick. I would highly recommend LPL if you are looking at selling a property.read more
Abigail Thorne
11:05 17 May 21
Awful company with terrible people skills.Had dramas from the offset, used the company for my first property... purchase.I think the fact they charge a fixed rate is where the issue is, I had a complicated case and I believe as they couldn’t charge me for the extra work involved I became bottom of the list.I had to send a copy of my passport over 4 times in the first month of working with them & from there out the service was terrible.Once the property purchase finally went through it took a further 7 months to get the title deeds to my property as they had ‘forgot’ to submit my application to land registry which only come to light when I chased land registry myself.Would NOT recommend. Stay clear.I also submitted a second compliant which no one responded too. Which doesn’t surprise me as they could barely return calls, answer emails or provide weekly updates.read more
Irena
19:36 12 Apr 21
Mixed feelings about LPL. The concept itself is great - online portal to track the progress, mostly online... communications, all ticked the boxes in theory. However the problems started from day one.It took at least 3 emails to get an amend actioned on the initial documents. It took 2 months for searches just to get requested. Updates were sent once every 2-3 weeks and usually after chasing only. At some point, it took 4 days just to get a response to my email. Solicitor was not answering the phone or returning calls. So for the duration of the first 4 months I had not even spoken to a solicitor handling my case - I'm all for online communications, but that's just basic courtesy to introduce yourself and explain the process (particularly for a first time buyer like me). I can totally understand the pressures due to covid, but even if there are no updates at least would expect some answer to assure that it's being worked on rather than ignoring it. That's just customer service basics. The communication for the first 4 months was abysmal.However 4 months in, my solicitor was changed to Simona, who was an absolute star. She explained everything in detail and was extremely responsive to any queries (would get a response within minutes). I cannot thank her enough and if she would have handled my case from the start I would have given 5 stars without a doubt. ( I bet the process itself would have taken at least a month less too).However because of the huge inconsistency in services provided, as an average I cannot give the company more than 2 stars, which is a pity as there are clearly some very professional people working there.read more
Bryan Mcintosh
09:52 01 Apr 21
I am not normally the type of person who leaves reviews but on this occasion I can't express my gratitude enough for... the help & professionalism that Danielle Baxter provided throughout the duration of what was a difficult home move. At all times Danielle was informative and supportive and I will be highly recommending her services to any of my family & friends if they will be moving home. Danielle is a credit to LPL.Thanks againBryan & Maria Mcintoshread more
Megan Lewis
11:35 17 Mar 21
I worked with LPL for both the sale of my previous property and purchase or my current one. I wanted to do this review... to thank Sonia Bains for all of her assistance throughout! Sonia took over my case from Angela Hall (who was also excellent). She was so helpful and quick in answering my countless questions. She was always available and kept me reassured and updated throughout the process. I was very happy with the service from LPL as a whole and from Sonia. Thank you so much!read more
Debbie Tems
14:51 05 Mar 21
Feedback is only beneficial if honest. Regrettably, my initial dealings with LPL were not positive or encouraging. In... fact, I had made my mind up that I would never use them again or recommend them to family, friends or colleagues. The communication was very poor, I had to prompt any contact and even then the responses couldn’t have been any more impersonal. Not what I personally look for in a company for whom I’m paying a lot of money for their services.Thankfully for myself (most importantly) but also for LPL, my opinion soon changed (overnight in fact) when Shelly Lynch took over the handling of my purchase. Shelly was extremely efficient and thorough whilst demonstrating excellent communication. Shelly soon got the job done whilst being an absolute pleasure to deal with.I am pleased to say that I would use this company again, however, only on the condition that Shelly Lynch handled my case. If Shelly were to leave then I’m afraid I would give this company a wide berth and hope to find out where Shelly has moved on to next.**5 stars for Shelly Lynch**read more
nathan smith
10:20 23 Feb 21
Review on behalf of Jazmeer Jackson. I would just like to thank Charlotte Vining for all her assistance in my recent... house purchase. Charlotte was professional, helpful, quick and nothing but full of answers when I had multiple questions. She kept me calm and collected throughout the process and that wasn’t easy given the ongoing pandemic. There is no doubt that when I go for my next purchase Charlotte will be at the top of the list to assist. Thank you so much!!read more
Karolina Jercha
17:56 26 Jan 21
Thank you so much to Kris for helping us with our purchase. We are first time buyers and she has kept us informed... throughout a whole process. Kris was so patient with us and always happy to help. Highly recommended. All the best Kris. Thank you xread more
Jordan Brown
09:33 23 Jan 21
I used LPL to purchase our first home and couldn't recommend this company anymore. everything was simple and if... something needed explaining then they were straight on the phone to do so.Their communication is spot on and all emails were answered almost instantly or if not with in the hour.Their website with a view of the chain and percentage of the purchase was a good touch so I could just log in and see what's going on with out having to ask.The staff go above and beyond to help.read more
Tomas Dostal
13:40 12 Jan 21
We have completed purchase with LPL in December 2020. We did it in 10 weeks from offer to completion which is very... impressive, especially during COVID and stamp duty holidays. But it was only because of a huge involvement from our side.Overall our experience with LPL has been positive. You get what you pay for obviously so make sure you know what you are getting into. LPL is a 100% online solicitor which means you cannot walk into the office if you have something urgent. As a matter of fact it is quite hard to get hold of them on the phone as well and they scarcely reply to emails, that being said we did receive all of the important updates as they happened.The "worse" experience was getting an exchange date agreed and happening. Once everyone does the part you might think you are ready to exchange but there are internal processes on the LPL side that need to be done that you won't be made aware of in advance and in our case it meant the exchange date moved by a week which seller was really not happy about.Even though the agent and seller's side was complaining about LPL a lot, the truth is that they have done all the work needed and any issues, typos etc always came from the seller's solicitor, not LPL.The online portal is nothing else than an anxiety-inducing machine. We went from 3% case progress to 75% in about 2 days just before exchange. The portal will give you some sleepless nights so I would recommend not using it if you can.I would recommend LPL as long as you set your expectations rightread more
Matt Phillips
19:04 11 Jan 21
Laila has been AMAZING throughout the whole process of buying our first house! Her care for us throughout the case has... been fantastic! Any questions or queries asked were answered there and then or within the day. If Laila was having some well deserved rest, the company picked up on emails and responded to us promptly.We cannot thank her enough!We would highly recommend using the company as the online portal allows you to track progress and upload documents.Brilliant service to have throughout the pandemic as everything was done remotely.Thanks,Matt & Samread more
Nomad Baker David
07:01 08 Jan 21
I wish I could give zero stars.When we bought our property the vendors used this firm and it couldn't have been worse.... They were obstructive and unprofessional throughout which led to increased costs for all parties. Please do not use this firm ever! They seem to spend more time on PR and writing fake positive reviews on here than they do on conveyancing. Check out Trustpilot before going with this firm.read more
Michael Parton
14:35 21 Dec 20
Charley H (solicitor) - had to deal with some challenging issues and always managed them quickly whilst keeping us... informed. Very easy to talk to, and pleasure to deal with. Thank you CharleyLouise S-P (head of operations) - stepped in to manage our personal circumstances in challenging times - a great help and extremely knowledgeable.We highly recommend LPLread more
Joseph Hesford
23:32 01 Dec 20
I recently used LPL to purchase my first home and can say they were exceptionally good. Special mention has to go to... George at LPL who dealt with my case. He was very thorough, helped chased down a number of questions and documentation for me and always obliged to help explain the buying process to me. Thanks to George and LPL my completion went through much slicker than I anticipated with very few issues. I’m very grateful to George and the team at LPL they were brilliant. Thank you.read more
Luke Bridges
10:08 21 Oct 20
I couldn't recommend these Solicitors enough. Fantastic throughout the whole process from start to finish. Very quick... with emails and responses and easy to understand from customers point of view.Laila in particular was great, made us feel comfortable and kept us in the know. Easy to use portal as well which was a very nice feature.read more
christine o'hara
08:58 30 Sep 20
Charlotte at LPL was outstanding! She put up with my relentless worrying as a first time buyer and handled our case... impeccably! Super fast turnaround and such excellent value for money! Charlotte is friendly, professional and efficient - everything you need when dealing with the biggest purchase of your life! Thank you so much Charlotte - we are so grateful!read more
Matt George
20:01 22 Sep 20
Incredibly helpful. The three people we dealt with over the course of our house sale were all great, and helped us with... numerous issues. Alice was especially good, and couldn't have made the process easier. On top of that, it's a way better service than any other solicitor we've used, a third of the price, and not subject to the random extra charges that always seem to creep in at the end. I can't recommend LPL enough, and would use them again without hesitation.read more
Nicol Kidi
07:13 18 Sep 20
I recently went through my first house purchase. I chose LPL recommended from my broker and they have been absolutely... perfect.The hoowla portal is amazing and it shows you every step that you need to take towards completion. My conveyor was Alice Francisco. She explained everything I needed to know as a first time buyer and also guided me on steps I needed to take. I wanted to speed up the process cause I was moving out from my apartment and she did that as well. She also made sure any installations were backed up with certificates and her search result report was very easy to understand. If you want a peace of mind then I will definitely recommend LPL and especially Alice Francisco. The whole team handled my case in a professional matter. The communication was great and the team provided me a fantastic service. Thank you again for everything.read more
Lorenz Paterau
19:44 14 Sep 20
We would like to thank the whole team from LPL!!Professionalism, Communication and the online portal where you can see... how things are progressing is just a joy to do business with them!read more
Kalyanasundaram Muthuswamy
10:02 14 Sep 20
I was a first time buyer and LPL was highly recommended by two of my close friends who had bought properties through... LPL.Alice Francisco, Conveyancing Executive was allocated to handle my case. I am a doctor with a busy job and couldn't afford to spend much time on dealing with the vendor, their solicitors, estate agents or the lender. Although there were many unexpected issues, Alice handled all parties on my behalf and was able to complete the contract exchange and completion seamlessly within the time frame.I was getting regular updates on the progress and I felt thoroughly supported throughout the process. I take this opportunity to thank everyone at LPL and especially Alice for her help, support and guidance. Many thanks.read more
Emma Coulton
10:41 22 Jul 20
Nathan has been a life saver! We found LPL via Halifax having had no knowledge of them whatsoever but I can honestly... say we couldn't have found better. Nathan is efficient and professional and great at communicating. We had confidence in him throughout our house move and knew that he was always working hard with our best interests at heart. I cannot recommend Nathan and all of the team enough.read more
Marieta Marinova
21:11 24 Jun 20
We just wanted to say thank you for all your exceptional work and help on our sale and purchase. The service you... provided was extremely good and we really appreciated your kind and patient advices. We will recommend you to everyone we know.We dealt with Mr Nathan Dickinson and we are really happy with the service he provided for us. He is highly competent, extremely efficient and always helpful.Once again thank you very much.read more
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